In a groundbreaking move, HiCare, a leader in pest management, introduces S.T.A.R. – a Systematic, Transparent, Accountable, and Responsible approach. Mr. Pinakin Shah, CEO of HiCare Services Pvt Ltd, spearheads this digital-first initiative. With over 30 years of industry experience, HiCare continues to set new standards in pest management.
The S.T.A.R. acronym represents the key principles of the new approach:
Systematic: Service protocols are customised for each site based on area mapping and risk assessment. The HiCareRUN mobile app ‘supervises’ step-by-step service delivery to overcome people dependency.
Transparent: Digital job cards provide full transparency into the services delivered by our hygiene experts. The Customer Connect Web Portal provides service summaries at State, City, and Site levels.
Accountability: Proactive interventions are instituted using pest data trends from the sites. Customer feedback and complaints follow a robust ticketing system for timely resolution.
Responsible: The environment and social accountability are our top priorities. Less is more is our mantra. No-kill and humane protocols are our top initiatives. HiCare has also launched AutoMos, India’s first automatic mosquito repellent machine, offering a 24/7 solution with 4X less chemicals, even with open doors and windows. The company has already sold over 25,000+ units.
This innovative approach to pest management sets HiCare apart as a leader in the industry, committed to providing sustainable and efficient solutions for their clients.
In a recent collaboration, HiCare and Procon Media joined forces for the 2023 Gujarat Business Networking Conference, which was attended by top facility management and procurement leaders from Ahmedabad and Gandhinagar. This partnership further underscores HiCare’s commitment to innovation and excellence in the pest management industry.
